job opening
Customer Service Executive (German Speaker)
sector Sales location Thessaloniki, GR
A customer service executive’s role is to lead and manage a team of agents, communicate customer needs to stakeholders, and understand exactly how customers use your product or service.
sector Sales location Thessaloniki, GR
Being a part of HB BODY means that you join a network of professionals, in a company with a long and successful track record in automotive industry, by producing, researching & developing, selling and providing customer technical support for almost 40 years, present today in 75 countries.
Ref: CSE23
Your Main Responsibilities
- Overseeing the customer service process
- Receipt, processing, organization, and billing of customer orders
- Resolve banking and letter of credit problems
- Monitoring compliance with customer agreements
- Control and monitor customer payments
- Coordination and organization of product distribution
- Checking compliance with the ADR regulation
- Management of export process problems
- Customer service, complaint and returns management
- Cooperation with transport and insurance companies
- Cooperation with sales departments and other departments of the company
- Monthly reporting to the commercial director of the company
Your Profile
- Work experience of 3 years in a similar position preferably in an exports company
- Studies in Accounting or Business Administration
- Post graduate studies in Logistics or International Transport will be considered an asset
- Excellent knowledge of English and German
- Very good use of MS Office
- Research and negotiation skills
Your Corporate Benefits
- Competitive remuneration package
- Private health insurance
- Integrated Induction and Training Program
- Stable working environment
- Opportunity for professional growth