job opening Customer Service Executive (German Speaker)

sector Sales location Thessaloniki, GR
A customer service executive’s role is to lead and manage a team of agents, communicate customer needs to stakeholders, and understand exactly how customers use your product or service.
full time in house
Being a part of HB BODY means that you join a network of professionals, in a company with a long and successful track record in automotive industry, by producing, researching & developing, selling and providing customer technical support for almost 40 years, present today in 75 countries. Ref: CSE23

Your Main Responsibilities

  • Overseeing the customer service process
  • Receipt, processing, organization, and billing of customer orders
  • Resolve banking and letter of credit problems
  • Monitoring compliance with customer agreements
  • Control and monitor customer payments
  • Coordination and organization of product distribution
  • Checking compliance with the ADR regulation
  • Management of export process problems
  • Customer service, complaint and returns management
  • Cooperation with transport and insurance companies
  • Cooperation with sales departments and other departments of the company
  • Monthly reporting to the commercial director of the company

Your Profile

  • Work experience of 3 years in a similar position preferably in an exports company
  • Studies in Accounting or Business Administration
  • Post graduate studies in Logistics or International Transport will be considered an asset
  • Excellent knowledge of English and German
  • Very good use of MS Office
  • Research and negotiation skills
Knowledge of ERP and CRM, and ADR protocol will be considered an asset.

Your Corporate Benefits

  • Competitive remuneration package
  • Private health insurance
  • Integrated Induction and Training Program
  • Stable working environment
  • Opportunity for professional growth
If this looks like the right job for you, send us your CV and join our experienced team! We are an equal opportunities employer. All applications will be considered as confidential. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR).